About the Course
Description
Embrace this next step in your journey toward CCXP certification by diving into this exam preparation course to fully equip you on exam day. Backed by our expertise in adult learning, the user-friendly learning platform includes easy-to-read text, seminal videos, interactive activities, and many practice test questions.
Knowing that our programs fit seamlessly into busy professional lives, this course addresses the underlying needs of adult learners by offering support throughout the learning process, such as study skills building in note-taking, techniques in reviewing materials, and auto-correcting tests with explanations for incorrect answers.
Closely aligned to the CXPA’s 5 Pillars of CX, this CCXP Exam Prep covers:
Module 1: Metrics and Analysis
Module 2: Improvement and Design
Module 3: Culture and Accountability
Module 4: Voice of the Customer and Intelligence
Module 5: Strategy in Action
Module 6: Practice Exams
Is this the course for me?
The CCXP Exam Prep is designed for people wanting to take the CCXP certification exam, offered only through the Customer Experience Professionals Association (CXPA). It’s designed for those who have experience working in the CX-related role. Offered to current students, former students, and learners seeking additional support in CCXP preparation.
Course Access
Online, independent study with 6 months of access.