About the Course
Package Summary
Immerse yourself in the comprehensive and engaging CX Core Competency program to become a CX Leader.
Customer Experience Specialist (CXS)™ Certification
Earn your Customer Experience Specialist (CXS)™ certificate by completing the bundle of Customer Experience 520 series courses and passing the certification assessment, which will be accessible in your LMS portal. As a Customer Experience Specialist (CXS)™, you will be able to exhibit your mastery in the Customer Experience discipline.
Course Details
The 5 course modules cover best practices and applied aspects of Customer Experience. Your bundle purchases grants you 6 month access to all 5 online courses. See below for the list of courses included in this package.
CX521: Strategy in Action
CX522: Culture and Accountability
CX523: Metrics and Analysis
CX524: Improvement and Design
CX525: Voice of the Customer and Intelligence
New! CCXP Exam Prep Add-On
Add to your CX520 Series the CCXP Exam Prep course, which covers the 5 pillars of Customer Experience as outlined by the Customer Experience Professionals Association (CXPA). This course is a deep dive into preparing for CXPA’s professional certification exam to be qualified as a Certified Customer Experience Professional (CCXP). *Access to the CCXP Exam Prep course is contingent on successfully completing and earning the Customer Experience Specialist (CXS)™ certificate, offered through the CX520 Series.
Course Access
Each Online Course is entirely self-contained and built for independent study, allowing you to learn and review material at your own pace and schedule. For the bundle of courses, you can select which course(s) to begin and when with a total of 6 months of access.
Pre-Requisites
No pre-requisites necessary as these courses cover all CX Core Competencies.